Returns & Exchanges

30 Day Return Policy

Before requesting a return, please read and follow the steps below to ensure a successful return

Returns

  • We only accept returns within 30 days of the delivery date.
  • Products purchased through third-party sellers (e.g., Amazon, Best Buy) are not eligible for returns or refunds through us. Please contact the seller directly.


Non-Defective Returns

  • Shipping labels are not provided for non-defective returns.
  • Use your preferred shipping carrier and keep a copy of the tracking information for reference.


Defective Products


Return Authorization Process

  1. Fill out the Return Authorization Form below, including your order information and reason for return.
  2. Ensure the RMA number is clearly labeled on the shipping box. Packages without an RMA may experience processing delays.
  3. Use the address provided on your Return Authorization Form to send back the product.


Refunds and Exchanges

  • Refunds and exchanges are processed within 2 business days of receiving the returned product.
  • Once issued, refunds will appear in your bank account within 5 business days, depending on your bank. An email notification will be sent when the refund is processed.
  • Refunds/Exchanges only apply to products purchased directly from Stinger’s website.


Need Assistance?

 

For more details, review our full Refund Policy here.

Returns

  • We only accept returns within 30 days of the delivery date.
  • Products purchased through third-party sellers (e.g., Amazon, Best Buy) are not eligible for returns or refunds through us. Please contact the seller directly.


Non-Defective Returns

  • Shipping labels are not provided for non-defective returns.
  • Use your preferred shipping carrier and keep a copy of the tracking information for reference.


Defective Products


Return Authorization Process

  1. Fill out the Return Authorization Form below, including your order information and reason for return.
  2. Ensure the RMA number is clearly labeled on the shipping box. Packages without an RMA may experience processing delays.
  3. Use the address provided on your Return Authorization Form to send back the product.


Refunds and Exchanges

  • Refunds and exchanges are processed within 2 business days of receiving the returned product.
  • Once issued, refunds will appear in your bank account within 5 business days, depending on your bank. An email notification will be sent when the refund is processed.
  • Refunds/Exchanges only apply to products purchased directly from Stinger’s website.


Need Assistance?

 

For more details, review our full Refund Policy here.

Request a Return or Exchange

Important Return Details

 

Shipping Costs

  • Defective Products: We provide a shipping label at no cost when a return request for a defective product is approved.
  • Non-Defective Products: Shipping labels are not provided. Consumers are responsible for all shipping costs for non-defective product returns. We recommend keeping a copy of the tracking information for your records.


Return Condition

  • Products must be returned in the same condition as received.
  • Missing parts or user-caused damage may result in ineligibility for a refund or a deduction to cover losses.
  • Damage incurred during return shipping may also impact the refund amount.


Refund Processing

  • Processing Time: Refunds are processed within 2 business days of receiving the return. Funds will typically appear in your bank account within 5 business days, depending on your bank.


If you have not received your refund after this period

    1. Check with your bank or financial institution.
    2. Contact your credit card company as there may be additional processing time.
    3. If the issue persists, email us at customersolutions@stingersolutions.com for assistance.

 

For full details, read our Refund Policy here.

 

Exchanges

 

Damaged or Defective Items

If your item was received damaged or defective, we’ll gladly replace it at no cost to you. Simply complete the Return Authorization Form and include the reason for your exchange.

  • Proof of Damage or Defect: You may be asked to provide photos or other evidence to verify the issue.
  • Free Shipping for Defective Products: A prepaid shipping label will be provided once your return request is approved.

 

Please review the Warranty Information tab below for full Warranty Policy & Process.

 

For further assistance, contact our Customer Solutions Team at customersolutions@stingersolutions.com.

 

Warranty Information

 

Warranty Policy

  • Unless otherwise stated, all products sold by Stinger include a one-year warranty for manufacturer defects.
  • The warranty covers replacement of the product only and does not include installation costs or other expenses related to replacement or exchange.
  • Abuse, misuse, or improper installation of the product will void the warranty.

 

Warranty Details

Radio Replacement Kits

  • These products require approval from Stinger Tech Support before a warranty claim can be processed.
  • Tech Support Availability: Monday-Friday, 9 AM to 7 PM EST
  • Contact Information: Call (800) 477-2267 or email tech@stingersolutions.com.
  • Damage Exclusions: Units with physical or liquid damage caused by misuse, abuse, or improper installation are not covered under warranty.

 

Warranty Claims and Exchange Process

To ensure a successful exchange, follow these steps:

  1. Contact Technical Support:
    • Submit a Tech Support Ticket via the provided form or call (727) 732-3114.
    • If determined eligible, Technical Support will provide a tech ticket and initiate the exchange process.
  2. Product Replacement Details:
    • Exchanges are for the same model only; replacements CANNOT be exchanged for a different product.
    • The replacement unit will carry the same warranty period as the original product, based on the original purchase date.
  3. Exchange Options:

Once a warranty claim has been submitted there are two options available for processing the exchange, please complete the warranty process with our Customer Solutions Team.

    • Standard Exchange: Return the defective product to us, and a replacement will be shipped once the return is received.
    • Advanced Replacement: A replacement is shipped first; a security deposit equal to the product’s cost is required. The deposit will be refunded once the defective product is returned.

 

For additional assistance, please contact customersolutions@stingersolutions.com.