Frequently Asked Questions
Can't find your question? Please email us at customersolutions@stingersolutions.com for help.
Returns
We are sorry you don't love your order! We are more than happy to help you with an exchange for another product that would better suit your needs.
If not, we offer 30-day easy returns. Just head on over to our Returns page , fill out the form, and await for next steps from our customer service team.
Shipping
Orders are processed within 48 business hours of being received. Orders received before 5pm ET are typically processed and shipped the same business day, while orders received after 5PM ET are processed the following business day.
While most orders are delivered within 2 business days after order processing, actual shipping times will vary by location. Please allow up to 5 business days for shipping.
We do not offer international shipping at this time.
Orders are only processed with shipping locations in the United States and Puerto Rico.
Order Processing
Most orders are processed within 24 business hours of being received. Orders received before 5pm ET are typically processed and shipped the same business day, while orders received after 5PM ET are processed the following business day. Business days include Monday through Friday and exclude weekends and holidays.
Standard Delivery
We offer free standard delivery on orders over $399 (exclusions apply to oversized items) to anywhere in the United States; including Alaska, Hawaii, and Puerto Rico. Shipping is provided by UPS Ground, USPS Priority Mail, or USPS First-Class Mail and varies by location. Regardless of shipping provider, we will always provide tracking information for all orders. While most orders are delivered within 2-5 business days after order processing, actual shipping times will vary by location. Please allow extra delivery time for orders to Alaska, Hawaii, and Puerto Rico. Exclusions may apply to APO/FPO addresses and US territories outside of Puerto Rico.
Buy now, pay later! We do offer financing through ShopPay.
For more information and to check purchasing power, click here: ShopPay
Stereos & Infotainment
Need to update your HEIGH10 firmware? We have created a YouTube video to help with this process!
Link here: UPDATE HEIGH10 FIRMWARE (UN1810) - YouTube
Uncategorized
We have plenty of options to help you!
You can check out our handy YouTube Channel, full of product installs.
Don't see what you are looking for?
Our Support Team would be more than happy to help you out? Just reach out via email or by phone.
Ask your question and someone one from our team will be with you soon to help you out.
Open Monday-Friday from 9am to 7pm ET
We are happy to help!
Please contact our Customer Solutions team via email or by phone.
customersolutions@stingersolutions.com
Open Monday-Friday from 9am to 5:30pm ET
Here at Stinger, we take pride in creating quality products and we always appreciate your feedback!
To leave a review please search for the item on our website, select the product, scroll down the page to “review this product,” and click the stars to start a review.
We appreciate your interest in providing us with your feedback!
We have multiple areas to leave reviews: